Refund policy

Last updated: 14 October 2026

Changed your mind? Withdraw from the contract here →

Returns in 4 steps

  1. Tell us you want to withdraw. The online form at the bottom of this page or an email is enough (other ways are in section 2).
  2. Get our confirmation. We write back right away, with instructions and a prepaid return label.
  3. Send the product back within 14 days, using the label we send you. You pay nothing.
  4. Get your refund to the same payment method as your order, within 14 days.

1. How long you have

  • 14 days by law. As a consumer, you can withdraw from the contract within 14 days of delivery without giving any reason (arts. 52-59 of Italian Legislative Decree 206/2005, the "Consumer Code").
  • We go up to 30. We voluntarily extend this period to 30 days from delivery. The period starts on the day you, or a person you indicate other than the courier, receive the product. If an order contains several products delivered on different days, it starts from delivery of the last one.
  • Same rules all the way. From day 15 to day 30, the same conditions and procedure as the legal right of withdrawal apply.

2. How to withdraw

Before the deadline, tell us you've decided to withdraw in one of these ways:

  • online, through the form at the bottom of this page (or this link): enter your email and order number, press "Confirm withdrawal" and you'll get an email straight away confirming we've received it;
  • email to support@peppercap.it, stating your name, order number and the products you are returning;
  • certified email (PEC) to giuseppe.scalioti@pec.it;
  • the standard form at the bottom of this page, to fill in and send (you don't have to use it);
  • letter to PepperCap di Scalioti Giuseppe Alessandro, Via Michele de Napoli 21, 70126 Bari (BA), Italy.

Any clear statement of your decision is enough. To meet the deadline, it is sufficient to send your notice before the period expires. We will confirm receipt of your withdrawal by email without delay and send you the instructions and a prepaid return label.

3. How to send the product back

  • Within 14 days. Send the product back within 14 days of the day you told us about your withdrawal, using the prepaid label we send you.
  • Return shipping is on us. Return shipping costs are paid entirely by PepperCap. You pay nothing.
  • Pack it with care. In its original packaging if possible, and keep the shipping receipt until you are refunded.

4. Condition of the product

  • You can try it on. As you would in a shop: wear it in front of the mirror, adjust the buckle, check the fit.
  • How to return it. Unworn outdoors, unwashed and, if possible, with its tags and original packaging.
  • Missing packaging or tags don't cost you your right of withdrawal. By law you are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning (art. 57(2) of the Consumer Code). In that case we may only deduct from the refund an amount equal to the diminished value, explaining why.

5. Refund

  • How much and when. We refund all payments received for the returned products, including the original delivery costs, within 14 days of the day we receive your withdrawal notice.
  • We may wait for the product. We may withhold the refund until we receive the product back, or until you provide proof that you have sent it, whichever is earlier.
  • How. To the same payment method you used for the order, unless you expressly ask for a different one. The refund costs you nothing.
  • Gift cards. If you paid with a gift card, the corresponding amount is credited back to the gift card, unless you ask otherwise.
  • Your bank. After the refund is issued, your bank or payment provider may take a few working days to show it on your account.
  • Partial returns. If you return only part of an order that qualified for free shipping, we still refund the full price of the returned products, without charging you for shipping.

6. Exceptions: when withdrawal does not apply

  • Personalised products. The right of withdrawal does not apply to goods made to measure or clearly personalised at your request, for example with an embroidery, text or design you chose (art. 59(c) of the Consumer Code). We will state this clearly on the product page before you buy a personalised product. Your rights for defective products (section 8) are not affected.
  • Gift cards. You can withdraw from the purchase of a gift card within 14 days of purchase, provided it has not been used, even partially. After any use, even partial, or after this period, gift cards are non-refundable and cannot be exchanged for cash.

7. Exchanges

The quickest way to get a different colour or design is to return the product using the (free) withdrawal procedure and place a new order. That way your new product ships right away, without waiting for the first one to come back.

8. Defective, damaged or wrong product

  • Write to us. If you receive a product that is defective, damaged in transit or different from what you ordered, write to support@peppercap.it with your order number and a photo. We apologise in advance.
  • 2-year guarantee. You are covered by the legal guarantee of conformity for 2 years from delivery (arts. 128 et seq. of the Consumer Code). Defects must be reported within 2 months of discovery.
  • Replacement, discount or refund. At your choice, we replace the product or, if replacement is not possible or not carried out within a reasonable time, we reduce the price or refund you in full. All shipping costs are paid by us.
  • What isn't a defect. The worn-in look and slight colour variations typical of washed cotton are not defects, nor is damage caused by not following the care instructions.

Harmonised notice on the legal guarantee of conformity (European Union)

9. Contact

PepperCap di Scalioti Giuseppe Alessandro
Via Michele de Napoli 21, 70126 Bari (BA), Italy
Email: support@peppercap.it · PEC: giuseppe.scalioti@pec.it · Phone: +39 342 842 4472
VAT no. 09142410720 · REA BA-674835

Standard withdrawal form (optional)

Prefer to write? Here's the standard form. If you'd rather do it all online, the form is right below this box.

Annex I, Part B, of the Italian Consumer Code. Complete and return this form only if you wish to withdraw from the contract. You don't have to use it: a simple email is fine too.

To: PepperCap di Scalioti Giuseppe Alessandro, Via Michele de Napoli 21, 70126 Bari (BA), Italy – email: support@peppercap.it – PEC: giuseppe.scalioti@pec.it

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
_______________________________________________

Order number: _______________
Ordered on (*) / received on (*): _______________
Name of consumer(s): _______________________
Address of consumer(s): ___________________
Signature of consumer(s) (only if this form is sent on paper): __________
Date: _______________

(*) Delete as appropriate.